When seeing the night would end after 9pm, I thought there was no way I would stay focused that late, but the Design Thinking workshop keep me 100% engaged till the end! And, I thoroughly enjoyed it!
“Disrupting Digital Health” was a Design Thinking Workshop conducted by Health Tech Sydney in collaboration with ‘The Strategy Group’, held on Tuesday 11 August 2015.
Dr Jeffery Tobias, CEO of The Strategy Group presented a case study on integrated care in hospitals, The SilverLining Project: A new way of understanding integrated care.
The term Integrated Care is often quite difficult to define as it covers a broad range of concepts. Dr Tobias referred to Integrated Care as effective, efficient and coordinated healthcare where the patient is at the centre of the journey, in partnership with their family and carers across different care domains.
The SilverLining project aimed to understand communication issues in the Integrated Care setting and introduce products, systems or processes to address them. It also observed integrated care in real time to develop insights, develop solutions to solve real time problems in a meaningful insightful way and to apply design thinking to research development of integrated care solutions.
Following this presentation, the audience was divided into six groups to commence a design thinking exercise. Christopher Roosen, the director and co-founder of Cognitive Ink, introduced ‘Olivia Green’ a patient whose journey would soon be broken and divided across all groups. Each group was given the opportunity to be creative and innovative in the way we approached every question and recreate a patient’s journey through the health system.
A common theme across this exercise was that a patient should spend minimal time in a hospital setting, and that moving patient care outside of the hospital environment should be further explored. The Design Thinking exercise forced the group to think outside the box and come up with solutions to improve a patient’s recovery experience through the use of technology. The group was prompted to think about how different the health system will be in 2025, and start to think about what changes we would like to see. My group explored patient in the home care, which involves using technology to monitor and treat a patient in the safe and familiar environment of their own home. Items such as wearable technology were suggested to monitor patient’s vitals, ingestible tablets to replace the need for injections, and a robot nurse care coordinator to provide a patient with their prescribed medications.
Overall, I thoroughly enjoyed my experience at the design thinking workshop as it was a great opportunity to share experiences and brainstorm solutions to problems, with colleagues outside of my own organisation.